Observability for transit operators: standards-based, vendor-agnostic.
With Unwired Edge Cloud, transit operators see every modem, router, container, and application across their fleet. Real-time metrics and historical data flow straight into existing ITSM and monitoring tools via the OpenMetrics API — regardless of hardware vendor.
- Metrics & Telemetry
- OpenMetrics API
- Integrations
- Vendor-Agnostic
Telemetry API
Telemetry API
Receive events from modems, GPS, and health checks in real time.
Via socket.io, the Telemetry API delivers a real-time event stream of your fleet. Modem telemetry, GPS position and speed, Wi-Fi statistics, SMS events, and health data arrive with typical latency under two seconds.
- Modem telemetry (RSSI, RSRQ, RSRP, SINR)
- GPS position and speed
- Event-based SLA reporting
Metrics API
Query bandwidth, health, and performance via the OpenMetrics API.
The Metrics API provides time series in Prometheus and OpenMetrics format. It covers operating system data (health, rollout status, bandwidth, performance, temperatures), container metrics, and modem data (model, status, uplink behavior, switching status).
- OS data: health, bandwidth, performance
- Modem data: status, uplink, switching
- Container and application metrics
prometheus
·
lan_device_rtt_ms
5s
switch-01
a4:9e:2b:01
2.1 ms
cam-02
a4:9e:2b:0a
4.7 ms
ticket-04
a4:9e:2b:14
3.4 ms
screen-07
a4:9e:2b:1c
1.8 ms
Third-Party Devices
Automatically discover and check third-party devices on the in-vehicle network.
Switches, cameras, ticket machines, printers, and screens on the in-vehicle network are detected automatically and added to the observability view. Discovery provides MAC and IP; ICMP monitoring provides round-trip time and packet loss. The result is a complete asset inventory — with no software installed on the devices.
- Automatic LAN discovery (MAC, IP)
- ICMP monitoring (RTT, packet loss)
- Export as Prometheus metrics
Grafana
Datadog
Zabbix
Nagios
GCP
Azure
PrometheusOpenMetricssocket.io
Standards & Workflows
Connect Grafana, Datadog, Zabbix, and your ITSM workflows.
All data is delivered over open standards: Prometheus and OpenMetrics for time series, socket.io for events. Grafana, Datadog, Nagios, Zabbix, Google Cloud Monitoring, and Azure Monitor connect without adapters.
- Prometheus, Grafana, Datadog, Zabbix
- Google Cloud Monitoring and Azure Monitor
- Custom dashboards on request
Built for the Fleet.
Modem and SIM status
Detect faulty SIM cards and incorrect roaming early
A faulty SIM or a poor carrier choice near the border often goes unnoticed until passengers start complaining. The observability layer shows the active SIM slot, IMSI and ICCID per modem, per-card signal values, and the SIM switching history. Hardware defects and roaming issues can be clearly attributed.
Plans Put to the Test
Prove plan limits and throttling with throughput history
Data plans with unlimited volume are often throttled in practice without anyone noticing right away. The Metrics API records each modem's throughput continuously. Suspicious patterns — say, a sudden cap at 64 kbit/s at fixed points in the month — can be proven retroactively and documented for the carrier.
Build service-level reports from usable historical data
In public transport, availability, bandwidth, and service quality are increasingly guaranteed by contract. The Metrics API delivers the historical data to generate reports automatically. Public transport authorities and contracting bodies get solid numbers instead of spot checks or estimates, and internal teams document their service quality reproducibly.
Live Telemetry
Spot outages before they arrive as passenger complaints
When a vehicle reports connectivity problems, every minute counts. Live telemetry from modems, GPS, Wi-Fi, and health checks shows what is happening in real time. Operators see which uplink is active, what the signal quality is, and whether applications are running normally. Troubleshooting starts immediately — not after a manual diagnosis in the vehicle.
Historical Time Series
Run root-cause analysis on historical time series
Root-cause analysis needs data with depth over time. The platform retains modem, GPS, health, and performance data at full granularity, available via the OpenMetrics API and the Telemetry API. That makes it possible to causally link route sections, times of day, and incidents.
Everything Documented
An asset inventory for vehicle networks with no manual upkeep
Asset records at transit operators are often maintained manually and are therefore incomplete. Unwired Edge Cloud runs continuous LAN discovery and monitors every detected device via ICMP. Unwired devices and third-party devices appear in the same inventory, with timestamps and reachability status.
Built for continuous operation in transit fleets.
Open Standards
Data over open standards (Prometheus, OpenMetrics, socket.io). Connect Grafana, Datadog, or Zabbix without vendor adapters.
Live + History
Real-time events in under two seconds, plus historical time series spanning weeks.
Fleet Scale
Scales to fleets with thousands of devices. Onboarding via zero-touch provisioning.
ISO-Certified Security
ISO 27001 and ISO 9001 certified. EU hosting, audit-ready data paths.
Dashboard Guidance
We help with metrics, dashboards, and alerting, side by side with our Edge Cloud specialists.
One Platform, Every Device
Unwired edge devices and third-party gear (switches, cameras) in the same data plane. No more monitoring silos.
Supported Devices.
We already support a wide range of devices, and we add more all the time. See the full list here.
Learn More
FAQ
What Security and Compliance Requirements Does the Observability Platform Meet?
Unwired Networks is certified to ISO 27001 and ISO 9001. All data is held exclusively in EU data centers. Data paths are audit-ready, which simplifies evidence for public transport authorities, internal compliance teams, and external auditors. The platform is built for NIS-2 and GDPR-compliant operation. Authentication, data storage, and API access follow zero-trust principles. Even in regulated procurement contexts, observability runs without separate compliance audits — the certificates serve as proof.
Can Observability Also Cover Third-Party Devices on the In-Vehicle Network?
Yes. The Edge router continuously discovers all reachable devices on the local network and monitors their availability via ICMP ping with round-trip time and packet loss tracking. Switches, cameras, ticket machines, printers, or screens end up in the inventory without needing any agent installed on the device. The data is exported as Prometheus metrics and is part of the full observability view. That extends device management coverage across third-party hardware too — without fragmented monitoring islands.
Which Monitoring Tools Can Connect to Unwired Edge Cloud?
All observability data is delivered through open standards: Prometheus and OpenMetrics for time series, socket.io for real-time events. That makes Grafana, Datadog, Nagios, Zabbix, Google Cloud Monitoring, and Azure Monitor directly compatible — no vendor adapters needed. In-house ITSM and BI stacks read the data the same way. A built-in Prometheus console in Unwired Edge Cloud gives you a starting point out of the box. On request, we build dashboards and alerting rules with your team, based on patterns from real-world transit operators.
How Does Observability Support SLA Reporting in Public Transport?
Tenders and transit contracts increasingly include KPIs for passenger Wi-Fi availability, captive portal reachability, or per-device uptime. The Metrics API in Unwired Edge Cloud exposes the underlying time series via OpenMetrics, providing a reproducible data foundation. SLA reports get generated automatically instead of from manual spot checks. Public transport authorities, oversight bodies, and internal reviews receive verifiable availability and performance figures, with full historical transparency across past reporting periods.
Can You Prove a Mobile Carrier Isn’t Delivering Contracted Bandwidth?
Throttling typically shows up as a sudden throughput drop to a fixed value — 64 kbit/s, for example — at recurring points in the billing cycle. The Metrics API continuously records bandwidth, packet loss, and latency per modem and SIM. In WAN bonding setups with multiple modems, it becomes visible which SIM was throttled and which continues to deliver full speed. In Grafana or any other visualization tool, these patterns stand out directly in the throughput history. Complaints to the carrier can be backed up with specific time windows and figures.
What SIM and Modem Issues Can Observability Detect?
Per modem, Unwired Edge Cloud reports the active SIM slot, IMSI, ICCID, signal quality (RSSI, RSRQ, RSRP, SINR), and SIM-switching history. Failing SIMs become identifiable through repeated switches or unexplained signal drops. Incorrect roaming near borders shows up via per-SIM carrier registration. Inefficient switching between two SIMs in the same modem is also diagnosable. Operators can define alerts for these patterns in their existing monitoring tool via the Metrics API — no additional console required.
How Do Observability and Device Management Complement Each Other in Unwired Edge Cloud?
Device management drives configuration, provisioning, and software updates for the devices in a fleet. Observability provides continuous visibility into operational state: metrics, telemetry, history, and health data. The two are complementary. In Unwired Edge Cloud, they share the same data foundation — a device deployed via zero-touch provisioning starts sending observability data from first boot, with no extra configuration. Combining both means running configuration and monitoring of the fleet from one platform, not from parallel tool stacks.
What Does Observability Mean for the Networks and Applications of a Vehicle Fleet?
Observability means end-to-end visibility into every network and application layer of a vehicle fleet. Modems, routers, containers, and applications stream continuous metrics, telemetry, and events. Unlike simple online/offline monitoring, you can see not just that an incident happened, but where and why. Data is exposed through open standards like Prometheus, OpenMetrics, and socket.io, and integrates into any existing monitoring or ITSM tool. For transit operators, that means faster diagnostics, provable SLA reporting, and fact-based carrier management.
